All Systems Operational

About This Site

Welcome to Extensiv's System Status page!

All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.

If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.

Uptime over the past 90 days. View historical uptime.
Platform Operational
90 days ago
99.36 % uptime
Today
3PL Warehouse Manager ? Operational
SmartPack ? Operational
Small Parcel Suite ? Operational
SmartScan ? Operational
Integration Manager by Extensiv ? Operational
Order Manager by Extensiv ? Operational
Warehouse Manager by Extensiv ? Operational
Extensiv Hub Operational
Support Portal Operational
90 days ago
100.0 % uptime
Today
Billing Manager Operational
90 days ago
97.71 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
EDI Operational
90 days ago
100.0 % uptime
Today
Web Properties Operational
Extensiv Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 18, 2024

No incidents reported today.

Apr 17, 2024
Customers receiving a 500 "something wrong" error.
Resolved - This incident has been resolved.
Apr 17, 05:35 PDT
Monitoring - We are currently monitoring an issue where users receive a 500 "Something Wrong" error when attempting to perform various functions. We believe this has been resolved but are monitoring for further instances.

If you receive this error, please refresh your browser.
Apr 16, 12:10 PDT
Apr 16, 2024
INC-1414: Customers receiving Time Out errors during Order creation or allocation.
Resolved - This incident has been resolved.
Apr 16, 13:40 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 10:45 PDT
Update - We are continuing to work on a fix for this issue.
Apr 16, 10:45 PDT
Identified - The issue has been identified and a fix is being implemented.
Apr 16, 07:57 PDT
Investigating - We are currently investigating an issue in some customers are receiving Time Out errors when adding items to Orders or editing their allocations.
Apr 16, 05:14 PDT
Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
3PL Warehouse Manager Maintenance
Resolved - Monitoring and validations are complete. Thank you for your patience.
Apr 10, 21:26 PDT
Update - Our maintenance is complete, and the application is now available. We'll be closely monitoring as we proceed with our validations.
Apr 10, 20:54 PDT
Update - We are continuing to monitor for any further issues.
Apr 10, 20:45 PDT
Monitoring - 3PL Warehouse Manager is undergoing routine maintenance from 8:00 PM PT to 11:00 PM PT. This maintenance will require the entire system to be down. We will report back once we are nearing completion, at least 30 minutes before the end of our scheduled window.
Apr 10, 19:54 PDT
Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024
System Maintenance
Resolved - Post-maintenance monitoring complete.
Apr 7, 09:46 PDT
Update - Monitoring and validations are complete. Thank you for your patience.
Apr 7, 06:32 PDT
Update - Our maintenance is complete, and the application is now available. We'll be closely monitoring as we proceed with our validations.
Apr 7, 05:14 PDT
Update - Maintenance is expected to be completed in the next 30 minutes.
Apr 7, 04:36 PDT
Update - Maintenance is now in progress. We will report back once we are nearing completion, at least 30 minutes before the end of our scheduled window.
Apr 7, 01:10 PDT
Monitoring - Extensiv will be undergoing routine maintenance on Sunday April 7th at 1 AM PT to 5 AM PT. This maintenance will require the entire system to be down.
Apr 6, 19:39 PDT
Apr 6, 2024
Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

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